1. Our approach
KLYVO PLAY is a media player. We collect only what the service needs in order to work, we never sell personal data, and what you watch is never used for advertising. The apps contain no advertising and no third-party tracking or analytics tools.
2. What we collect
Device data: an identifier generated by the app (never your hardware MAC address), the platform, the app version, the approximate country and city of its latest connection (with that city's coordinates, for the map), derived from the IP address at connection time by a geolocation database installed on our servers (no third party receives your address, it is not kept for this, and it is never a GPS position) — failing that, the country set in the device's region settings, an optional device name, a notification token if you allow notifications, and the dates of your trial and licence. While a video plays: the title of the channel or film on screen, used to display active sessions; it is replaced at each change and erased when the player closes. Your devices' playlists — added in the app, on the customer portal or by your reseller: their name, server address and logins, stored encrypted, plus their status and end date, read from the playlist's server to show them in the app and to your reseller. Web player accounts, if you create one: your email address, a display name and your password (stored only as a one-way hash), plus your resume positions. Messages you send us: your name, email address and message. Security logs: IP addresses and technical events such as sign-in attempts and activations.
3. What we never collect
We do not collect your hardware MAC address, the content of your streams, your precise location, your contacts or your photos — profile pictures stay on your device.
4. Purchases
On Apple devices, purchases go through the App Store: Apple sends us a transaction identifier so we can attach the licence to your device, never your name or payment details. On the customer portal, payments are processed by Stripe: we receive a payment confirmation and a Stripe reference, never your card details.
5. Why we process data
To provide the service you asked for (activation, playback, licence), on the basis of our contract with you; to protect the service against fraud and abuse, and to follow how it is used (active devices, platforms, countries and cities) so we can improve it and help users, on the basis of our legitimate interest; to answer your messages; and to meet our legal obligations, such as keeping accounting records.
6. Who processes data for us
The hosting provider of our servers; Apple, for in-app purchases on Apple devices; Stripe, for payments on the customer portal; and Expo, which relays notifications to the Apple and Google notification services. The reseller who activated your device sees its playlists — name, server, status and end date, never the logins. If you tap “Contact on WhatsApp”, the message is sent from your own WhatsApp account, with the device's identifier. Each receives only what its task requires. We do not share data with advertisers or data brokers.
7. Security
All exchanges between the apps and our servers are encrypted (HTTPS/TLS). Playlist logins are encrypted at rest and never displayed again. Access to our systems is restricted to what each task requires.
8. How long we keep data
Device data: until you delete the device — which you can do yourself, immediately (see the data deletion page). Contact-form messages: 12 months. Security logs: as long as needed to protect the service against fraud and abuse. Reseller accounting records: for the period required by law; they contain no name, email address or IP address. When a device is deleted, past activity-log entries about it lose their IP and MAC address.
9. Your rights
You may access your data, correct it, have it erased, object to its processing and receive a copy of it. You can delete your data yourself at any time, in the app or on the customer portal — see the data deletion page. For any other request, write to us through the contact form, topic “Privacy & data”: we answer within one month. You may also lodge a complaint with your data protection authority (in France, the CNIL).
10. Cookies
This website sets only strictly necessary cookies: your language preference and, on the customer portal, your signed-in session. No advertising or analytics cookies. See the cookie policy.
11. Changes
We publish any change to this policy on this page, with a new “last updated” date, before it takes effect.